3. Terms of service

St. Moritz
Operated by JV COMMERCE LLC

1. Overview

These Terms of Service govern access to and use of the St. Moritz online store, operated by JV COMMERCE LLC, a limited liability company registered in New Hampshire, United States.

Throughout these Terms, the terms "we," "us," and "our" refer to JV COMMERCE LLC, operating under the brand name St. Moritz.

By accessing our website or purchasing products, you agree to these Terms of Service, subject to applicable consumer protection laws.

If you do not agree to these Terms, you should not use our website or purchase products through the store.

2. Eligibility

By using this website, you represent that you are at least 18 years old or otherwise legally authorized to enter into a binding purchase agreement.

You agree to provide accurate, complete, and current information when placing an order.

3. Products and Availability

St. Moritz offers consumer products through its online storefront.

Product descriptions, images, specifications, and prices are provided for informational and purchasing purposes.

We make reasonable efforts to present product information accurately.

However, minor differences in color or appearance may occur due to photography, lighting, and screen settings.

Product availability may change without prior notice.

We reserve the right to correct inaccurate product information, subject to applicable law and any contractual rights that have already arisen.

4. Orders and Acceptance

Submitting an order constitutes an offer to purchase the selected products.

After an order is submitted, an order confirmation may be sent to the email address provided by the customer.

An automated order confirmation does not necessarily constitute final acceptance of an order.

Orders are accepted when confirmed for fulfillment or shipment.

We may reject or cancel orders where reasonably necessary due to unavailable inventory, payment verification problems, suspected fraud, or material pricing errors.

If payment has already been collected for an order that we cancel, the amount paid will be refunded to the original payment method.

5. Pricing and Payment

All prices are displayed in United States Dollars (USD).

Applicable taxes, shipping charges, and other charges collected by the store will be displayed during checkout before the customer completes the purchase.

Payments are processed through authorized third-party payment service providers.

Customers agree to provide valid payment information and authorize payment for the total amount displayed at checkout.

6. Shipping and Fulfillment

Products are shipped directly from third-party suppliers located in China.

St. Moritz does not maintain a physical retail inventory for direct customer collection.

Order processing generally takes 1 to 3 business days.

Estimated delivery takes 8 to 16 business days after shipment.

Shipping estimates are subject to events beyond reasonable operational control, including carrier disruptions, customs inspections, and other logistical delays.

If shipment cannot occur within the promised timeframe, customers will receive the delay notification, cancellation options, and refunds required by applicable law.

Additional shipping information is provided in our Shipping Policy.

7. Returns and Refunds

St. Moritz provides a 30-day refund request period beginning on the delivery date.

Refund requests may be submitted for damaged products, incorrect items, qualifying non-delivery, or dissatisfaction reported within the applicable period with the required supporting information.

Approved refunds do not require the physical return of merchandise.

Customers may retain or safely dispose of the product after refund approval.

Refunds are issued to the original payment method.

Additional terms are described in our Return and Refund Policy.

Nothing in these Terms limits mandatory rights under applicable consumer protection laws.

8. Customer Responsibilities

Customers agree not to:

• Use the website for unlawful or fraudulent activities.

• Provide false payment, identity, or delivery information.

• Attempt unauthorized access to website systems.

• Introduce malicious software or interfere with website security.

• Copy or commercially exploit protected website content without authorization.

• Submit knowingly fraudulent refund claims.

We may restrict access or cancel transactions where reasonably necessary to prevent fraud, security violations, or unlawful activity.

9. Intellectual Property

Unless otherwise indicated, website content, including original text, graphics, product presentations, brand elements, and design materials, is owned by or licensed to JV COMMERCE LLC.

The St. Moritz brand name and associated materials may not be used without authorization where protected by applicable intellectual property rights.

Nothing in these Terms grants customers ownership of our intellectual property.

10. Third-Party Services

Our website is operated using Shopify and may integrate third-party payment providers, logistics services, analytics tools, and marketing platforms.

Third-party services may be subject to their own applicable terms and privacy policies.

We are not responsible for independent third-party websites that are not operated or controlled by JV COMMERCE LLC, except as required by applicable law.

11. Disclaimer of Warranties

We make reasonable efforts to ensure that products correspond to their descriptions and that our website operates reliably.

Except for warranties expressly provided by us or imposed by applicable law, we do not provide additional warranties regarding uninterrupted website availability.

Nothing in this section excludes or limits any warranty, remedy, or consumer right that cannot lawfully be excluded.

12. Limitation of Liability

To the fullest extent permitted by applicable law, JV COMMERCE LLC shall not be liable for indirect, incidental, special, or consequential losses arising from use of the website where such limitations are legally enforceable.

This provision does not exclude liability for fraud, intentional misconduct, or other liabilities that cannot legally be excluded.

Nothing in these Terms limits a customer's right to receive a refund or other remedy required by applicable consumer protection law.

13. Privacy

Personal information collected through the website is handled in accordance with our Privacy Policy.

By using our services, customers acknowledge that information necessary for payment processing, order fulfillment, shipping, and customer support may be processed by authorized third-party service providers.

14. Changes to These Terms

We may update these Terms of Service to reflect operational or legal changes.

Changes will be published on our website.

Revisions will not retroactively remove rights that customers acquired under previously completed transactions.

15. Governing Law and Disputes

These Terms are governed by the laws of the State of New Hampshire, United States, without regard to conflict-of-law principles, except where mandatory applicable law requires otherwise.

Subject to applicable jurisdictional and consumer protection rules, disputes arising under these Terms shall be resolved in courts of competent jurisdiction in New Hampshire.

This provision does not deprive consumers of legal rights or forums that cannot lawfully be waived.

Customers are encouraged to contact us first to seek an informal resolution.

16. Severability

If any provision of these Terms is held invalid or unenforceable,