Refund policy

St. Moritz
Operated by JV COMMERCE LLC

1. Return and Refund Overview

St. Moritz, operated by JV COMMERCE LLC, provides a 30-day refund request period beginning on the date your order is delivered.

We operate a return-free refund process. Customers are not required to physically return products to us or to our third-party suppliers when a refund is approved.

All refund requests must be submitted by email to support@moritzstyle.com

2. Refund Eligibility

Customers may request a refund within 30 calendar days after delivery for any of the following reasons:

  • The product arrived damaged or defective.

  • The customer received an incorrect item.

  • The order was not delivered within the maximum stated delivery period.

  • The customer is dissatisfied with the product and submits a refund request within the applicable 30-day period, accompanied by a photograph of the product.

Each request will be reviewed based on the information provided and the circumstances of the order.

This policy does not limit any rights or remedies available under applicable consumer protection laws.

3. How to Request a Refund

To request a refund, contact support@moritzstyle.com and provide:

  1. Your order number.

  2. The email address used when placing the order.

  3. A brief explanation of the reason for requesting a refund.

  4. A clear photograph of the product, where applicable.

For orders that have not arrived, photographic evidence is not required.

We may request additional reasonable information to verify the order or investigate a reported problem.

4. No Physical Returns Required

St. Moritz does not operate a physical merchandise return facility and does not require customers to send products back after refund approval.

Once a refund has been approved, the customer may keep or safely dispose of the product.

No return shipment is necessary.

Customers should not mail merchandise to the company's registered business address.

5. Refund Processing

Once a refund has been approved, the refund will be issued to the original payment method used at checkout.

Refunds generally appear on the customer's account or card statement within 5 to 10 business days after approval, depending on the payment provider and financial institution.

If the refund does not appear within this period, customers should contact their financial institution and then contact our support team for assistance.

The billing descriptor associated with purchases from our store is St.Moritz.

6. Orders Not Delivered

Orders are generally processed within 1 to 3 business days, followed by an estimated delivery period of 8 to 16 business days after shipment.

If an order has not been delivered after the maximum stated delivery period, customers may contact us to request an investigation and a refund.

Customers are not required to provide photographs of undelivered merchandise.

Where an order is not shipped within the promised timeframe, customers will be offered the cancellation and refund rights required by applicable law.

7. Cancellations

Customers may request cancellation by contacting support@moritzstyle.com.

If an order has not entered fulfillment or shipment, we will make reasonable efforts to cancel it.

Once an order has shipped, cancellation may no longer be operationally possible. Customers may instead request a refund under this policy after delivery.

Any statutory right to cancel an unshipped or delayed order remains unaffected.

8. Refund Exclusions

There are no product-specific refund exclusions currently applicable to merchandise sold by St. Moritz.

Refund requests remain subject to the eligibility requirements, verification procedures, and timeframes described in this policy, except where applicable law provides additional rights.

9. Fraudulent or Abusive Claims

St. Moritz reserves the right to investigate suspected fraudulent refund requests, including claims involving materially false information.

We may decline requests that are demonstrably fraudulent, subject to applicable law.

This provision does not restrict legitimate customer complaints, payment disputes, or statutory consumer rights.

10. Contact Information

Brand: St. Moritz

Legal Business Name: JV COMMERCE LLC

Customer Support Email: support@moritzstyle.com

Business Location: Litchfield, New Hampshire, United States

Billing Descriptor: St.Moritz

For questions regarding returns, refunds, or order issues, contact us using the email address above.