4. Shipping policy

St. Moritz
Operated by JV COMMERCE LLC

1. Shipping Overview

St. Moritz is operated by JV COMMERCE LLC, a company registered in New Hampshire, United States.

Our products are shipped directly from third-party suppliers located in China to customers in the United States.

Orders are fulfilled through international logistics providers and their domestic delivery partners.

2. Shipping Destinations

St. Moritz currently accepts orders for delivery within the United States.

Availability of shipping services may vary depending on the destination and restrictions imposed by logistics providers.

We reserve the right to decline orders to locations that cannot reasonably be serviced.

3. Order Processing Time

Orders are generally processed within 1 to 3 business days after payment confirmation.

Processing includes order verification, preparation, and coordination with our fulfillment suppliers.

Business days exclude Saturdays, Sundays, and applicable holidays.

The processing period is separate from the estimated shipping transit period.

4. Estimated Delivery Time

After shipment, the estimated delivery period is 8 to 16 business days.

The estimated total order processing and delivery period is therefore 9 to 19 business days under normal conditions.

Delivery estimates are calculated from the date of shipment, not the date the order is placed.

Delivery times may be affected by customs processing, transportation disruptions, severe weather, holidays, or logistical events beyond our reasonable control.

5. International Fulfillment

Although St. Moritz is operated by a United States company, merchandise is dispatched from China.

Customers acknowledge that orders may pass through international customs and logistics facilities before entering the United States domestic delivery network.

Our fulfillment partners arrange transportation to the delivery address provided at checkout.

6. Separate Shipments

Orders containing multiple products may arrive in separate packages.

This may occur when merchandise is shipped from different fulfillment facilities or processed independently.

Individual packages may have separate tracking numbers and different delivery dates.

Separate delivery of items does not necessarily indicate that part of an order is missing.

7. Tracking Information

When tracking information becomes available, it may be provided through the shipment confirmation email or the order tracking services made available by the store.

Tracking updates depend on information supplied by the shipping carrier.

International shipments may experience intervals between tracking scans.

Customers who need assistance locating an order may contact support@moritzstyle.com

8. Customs Duties and Import Charges

Orders are fulfilled internationally from China.

Any customs duties, import taxes, brokerage fees, or other import-related charges assessed by customs or transportation authorities are the responsibility of the customer, unless expressly collected by St. Moritz at checkout or otherwise required by applicable law.

Such charges are determined by the relevant authorities and may vary according to applicable import regulations.

Customers are responsible for complying with applicable import requirements.

9. Incorrect or Incomplete Addresses

Customers are responsible for providing accurate shipping information during checkout.

If an incorrect or incomplete address is identified, customers should contact us as soon as possible.

We will make reasonable efforts to request a correction before shipment.

Once an order has been transferred to a shipping carrier, address changes may no longer be possible.

Responsibility for delivery problems will be determined based on the circumstances and applicable consumer protection law.

10. Delayed Shipments

If we determine that an order cannot be shipped within the promised processing period, we will provide notice and offer the customer the opportunity to agree to a revised shipment date or cancel the order for a refund, as required by applicable United States law.

If the customer does not consent to a delay where consent is legally required, the order will be canceled and payment refunded.

11. Missing or Undelivered Orders

If an order has not arrived after the maximum estimated delivery period of 16 business days following shipment, customers should contact:

support@moritzstyle.com

Please include the order number and the email address associated with the purchase.

We will review the available tracking information and coordinate with the relevant logistics provider.

If the order qualifies as undelivered under our Return and Refund Policy, the customer may receive a refund to the original payment method.

Customers are not required to physically return products as part of an approved refund.

12. Damaged or Incorrect Items

If an order arrives damaged or contains an incorrect product, customers may request assistance within 30 days of delivery.

Customers should provide their order number, a description of the issue, and photographs where applicable.

Approved refunds will be processed in accordance with our Return and Refund Policy.

13. Contact Information

Brand: St. Moritz

Legal Business Name: JV COMMERCE LLC

Business Location: Litchfield, New Hampshire, United States

Shipping Support Email: support@moritzstyle.com

For shipping questions, delivery concerns, or tracking assistance, contact our support team by email.