Privacy policy

2. Privacy policy

St. Moritz
Operated by JV COMMERCE LLC

1. Introduction

St. Moritz is an online retail store operated by JV COMMERCE LLC, a limited liability company based in New Hampshire, United States.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when customers visit our online store, place orders, communicate with us, or interact with our marketing services.

For privacy-related inquiries, contact support@moritzstyle.com

2. Personal Information We Collect

Depending on how you interact with our store, we may collect the following categories of personal information.

Contact information: Name, email address, telephone number, billing address, and shipping address.

Order information: Products purchased, order history, transaction amounts, shipping details, fulfillment status, and refund requests.

Payment information: Payment method information and transaction confirmations processed through Shopify and authorized payment service providers. We do not require customers to provide complete payment card information by email.

Technical information: IP address, browser type, device characteristics, operating system, approximate location derived from technical information, referring pages, and website interaction data.

Marketing information: Email subscription preferences, advertising interactions, campaign engagement, and shopping behavior.

Customer communications: Messages, photographs, support requests, complaints, and other information voluntarily submitted to us.

3. How We Collect Information

We collect personal information:

  • Directly from customers when they place orders, create accounts, subscribe to marketing communications, or contact support.

  • Automatically through cookies, pixels, analytics tools, and similar technologies.

  • From Shopify, payment processors, delivery providers, and other service providers involved in operating our business.

  • From advertising and marketing partners where permitted by applicable law.

4. How We Use Personal Information

We use personal information for the following purposes:

  1. Processing and fulfilling customer orders.

  2. Arranging international shipment and delivery.

  3. Processing payments, refunds, and transaction records.

  4. Providing customer support and resolving disputes.

  5. Detecting fraudulent transactions and protecting our systems.

  6. Improving website functionality and shopping experiences.

  7. Measuring advertising performance and website traffic.

  8. Sending marketing communications when permitted by law.

  9. Complying with legal, tax, accounting, and regulatory obligations.

We use personal information only for legitimate business purposes and in accordance with applicable privacy laws.

5. Shopify and Third-Party Service Providers

Our store operates through Shopify, which provides our e-commerce infrastructure, including checkout, order management, and related technology.

We may disclose information to service providers when reasonably necessary for store operations.

These providers may include:

  • Shopify and its authorized service providers.

  • Payment processing and fraud prevention services.

  • International suppliers and fulfillment partners located in China.

  • Shipping carriers and logistics companies.

  • Website analytics providers.

  • Advertising platforms.

  • Email marketing service providers.

  • Professional advisers and regulatory authorities where legally required.

Our suppliers and fulfillment partners receive the order and delivery information necessary to fulfill purchases.

We do not authorize fulfillment providers to use customer information for unrelated purposes.

6. Cookies and Tracking Technologies

St. Moritz uses cookies, pixels, and similar technologies to operate the website, analyze traffic, understand customer behavior, and measure advertising effectiveness.

The following tools may collect information about interactions with our store.

Meta Pixel

Used to measure advertising conversions, analyze campaign performance, build advertising audiences, and support personalized advertising through Meta platforms, including Facebook and Instagram.

Google Analytics 4

Used to analyze website traffic, visitor interactions, product page engagement, and shopping activity to improve store performance.

TikTok Pixel

Used to measure TikTok advertising performance, understand customer interactions, track conversions, and support advertising optimization.

Klaviyo

Used for email marketing, subscription management, customer communication, campaign measurement, and analysis of shopping behavior where permitted.

Shopify Cookies

Used for essential store functionality, shopping cart operation, checkout, security, customer preferences, and other services made available through Shopify.

7. Cookie Preferences and Opt-Out Options

Customers may manage cookies and tracking technologies through their browser settings and any cookie preference controls made available on our store.

Customers can:

  • Block or delete cookies using browser settings.

  • Disable optional tracking technologies where consent controls are provided.

  • Adjust advertising preferences through Meta, Google, and TikTok.

  • Unsubscribe from marketing emails using the unsubscribe link included in those communications.

  • Contact support@moritzstyle.com to request assistance with applicable privacy choices.

Where required by law, customers may opt out of personal information sharing for targeted advertising.

We recognize legally required opt-out preference signals, including Global Privacy Control, where applicable and supported by our configured privacy systems.

Disabling certain cookies may affect nonessential functionality or personalization.

Essential cookies may remain necessary for checkout, security, and order processing.

8. Email Marketing

Customers may receive marketing emails from St. Moritz if they subscribe or where such communications are otherwise permitted by applicable law.

Marketing communications may include product announcements, promotions, and store updates.

Customers may unsubscribe at any time using the unsubscribe link contained in marketing messages or by emailing support@moritzstyle.com.

Unsubscribing from marketing does not prevent us from sending necessary transactional communications relating to orders, payments, refunds, or customer support.

9. International Data Transfers

St. Moritz is operated from the United States and uses service providers that may process personal information in other countries.

Because our products are shipped directly from suppliers in China, relevant customer shipping and order information may be transferred to suppliers, fulfillment providers, or logistics companies located in China.

Such transfers are limited to information reasonably necessary for fulfillment and delivery.

We take reasonable steps to require service providers to process personal information securely and only for authorized business purposes.

10. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Fulfill orders and customer service obligations.

  • Maintain transaction and accounting records.

  • Comply with applicable legal and tax requirements.

  • Resolve disputes.

  • Investigate fraud and security incidents.

  • Enforce applicable agreements.

When personal information is no longer reasonably required, we will delete, de-identify, or securely retain it where permitted or required by law.

11. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and loss.

Payment transactions are processed through authorized payment providers.

However, no internet-based transmission or electronic storage system can be guaranteed to be completely secure.

12. California Privacy Rights

Residents of California may have additional privacy rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, where those laws apply to our business.

Depending on applicable law, these rights may include:

  • The right to know the categories and specific pieces of personal information collected.

  • The right to request deletion of personal information, subject to legal exceptions.

  • The right to correct inaccurate personal information.

  • The right to receive information about the disclosure of personal information.

  • The right to opt out of the sale or sharing of personal information for cross-context behavioral advertising.

  • The right to limit certain uses and disclosures of sensitive personal information, where applicable.

  • The right not to be discriminated against for exercising applicable privacy rights.

We may collect identifiers, commercial information, internet activity information, approximate geolocation information, and other information described in this policy.

These categories may be disclosed to service providers, fulfillment partners, payment processors, analytics providers, and advertising partners for the purposes described above.

Certain disclosures to advertising partners may constitute sharing under California privacy law even where no monetary payment is exchanged.

We do not sell customer contact lists for monetary compensation. We do not knowingly sell or share personal information of consumers under 16 years of age.

To submit an applicable privacy rights request or opt-out request, contact:

support@moritzstyle.com


We may verify your identity before processing a request. Authorized agents may submit requests where permitted by law, subject to applicable verification requirements.

We will respond within the timeframes required by applicable law.

13. Children's Privacy

Our store is intended for customers who are at least 18 years of age.

We do not knowingly collect personal information directly from children under 13.

If we become aware that we have collected personal information from a child in violation of applicable law, we will take appropriate steps to delete it.

14. Third-Party Websites

Our website may contain links to websites and services operated by third parties.

We are not responsible for the independent privacy practices of those parties.

Customers should review the privacy policies of third-party websites before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business operations, technology, service providers, or legal obligations.

Updated versions will be published on our store.

Where legally required, we will provide additional notice or obtain consent before implementing material changes.

16. Contact Information

Brand: St. Moritz

Legal Business Name: JV COMMERCE LLC

Registered State: New Hampshire, United States

Privacy Contact: support@moritzstyle.com

For questions about this Privacy Policy, personal information, or applicable privacy rights, contact the email address above.